Shipping policy
At TE'KOA Natural, every product is crafted with care, using only clean, non-toxic, and natural ingredients — never preservatives or artificial chemicals.
To guarantee the freshest possible experience, many of our items are made in small batches or on demand.
Because of this, we kindly ask for your patience as we prepare and ship your order.
Processing Time
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Most orders are processed and prepared within 3–7 business days after purchase.
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During high-demand periods or for freshly made items, processing may take up to 10 business days as we ensure quality and freshness in every batch.
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You will receive an email confirmation once your order has been shipped.
Shipping Time
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Once your order has been processed, standard shipping within the U.S. typically takes 3–5 business days.
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Shipping times may vary depending on your location and carrier delays that are outside our control.
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You will receive a tracking number as soon as your order is shipped.
Shipping Rates
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Shipping costs are calculated at checkout based on your location and selected shipping method.
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We currently ship within the United States. If you are located outside the U.S. and wish to place an order, please contact us at tekoanatural@gmail.com.
Freshness Guarantee
Because our products are made without synthetic preservatives, we produce in small, intentional batches to ensure quality and freshness.
Slight variations in color, texture, or scent may occur — these are natural and reflect the handcrafted nature of our products.
Lost or Delayed Packages
If your order appears delayed, please check the tracking information first.
If it’s been more than 15 business days since shipment with no updates, contact us at tekoanatural@gmail.com and we’ll help investigate the issue.
Address Errors
Please double-check your shipping address before placing your order.
We are not responsible for packages delivered to incorrect addresses provided by the customer. If your package is returned to us, we can reship it once the additional shipping fee is paid.
Questions
If you have any questions about your order or need special shipping arrangements, please contact us at tekoanatural@gmail.com — we’re always happy to help.